Privacy Policy

1.0 Introduction

 We are committed to maintaining utmost confidentiality and integrity in the handling of personal informationprovided when our x-tra app is used.


2.0 Personal Data of Riders

 x-tra app users typicallygrant permission for the processing of personal data during the installation of the app on their devices. These personal data arecollected and processed for the purpose of implementing requests made by app users.


 As a prerequisite to the use of x-tra app, users are required to disclose own location data, and other personal data, which include:Name, Telephone Number, Email Address, Feedbacks, Payment details, Time of Service,Pick-up point, Destination, Identification data of the device on which the x-tra app has been installed, and Cookies of the website.


2.1 x-tra:

  • collects and processes personal data to unitea Rider with a Driver.
  • forwards location and telephone number of Rider to Driver and vice versa,which enableseither make a call to deal or not.
  • may use personal data to resolve service quality issues.
  • uses contact details to notify users of updates to its app,and promotional information where applicable.
  • collects data of the routes taken by app users to assist drivers in positioning appropriately.


2.2 The personal data of users is only disclosed to drivers who have activated the x-tra app. However, after providing the service, the name of the user will remain visible to the driver for 24 hours only – this is to enable resolution of any issues associated with service provision – including “lost but found.”


2.3 If a user would like to delete personal data, a written request is to be submitted via email to: After receiving the request the account and any personal data associated with itwill be deleted provided there are no outstanding payments. After deletion, the personal data will be anonymized and used for analytics only.


2.4 Uninstallation of x-tra app in owned device does not cause the deletion of personal data. Bear in mind that the request to delete personal data is possible only if the requestor’s account with x-tra is deleted, which implies that user will be unable to access x-tra services under the deleted account.


3.0 Personal data of Drivers

3.1 Personal data of drivers who install x-tra app are used for determining the driver’s skills set and competence level. This may be shared with appropriate organizations to facilitate the purpose for which the data is provided.


4.0 Feedback

4.1 Feedbacks on the quality of service is anonymous.


5.0 Marketing Information

Email addresses and phone numbersof x-tra app users may receive marketing and promotional information regularly. However, user is at liberty to opt out of the marketing information distribution list.